interior design — Interior Design Business Resources

How to Deal with Negative Client Feedback

Getting negative feedback from a client is inevitable. Let's just get that out of the way: you are going to get negative feedback and so is every other interior designer out there. You're not alone. But sometimes it feels like you're alone if you hear anything but rave reviews. It can feel like a giant spotlight is on you. Or like it is written on your face and everyone knows. But none of this is true.

Sadly, negative feedback will probably stick with you much longer than the rave reviews. At least it does for me. In a way, I think this is because we don't expect our clients to have criticism. We expect our clients to love the work we've done for them. This kind of feedback can make you question your talent and maybe even question why you are in interior design.

Transparency in Design

How transparent are you in business? Stop and think about that for a minute.

Here is another question: Have you had any client issues that could have been avoided by greater transparency?

Transparency is behaving with openness, free communication, and accountability. Transparency is information clarity and strongly related to integrity.